AhaApps Blog

3 Ways a Leader Can Undermine Cohesion at Work

Posted by Satish Reddy

Jan 15, 2016 6:23:08 PM

3_Ways_a_Leader_Can_Undermine_Cohesion.jpgWhen businesses are scaled up, fragmentation is a natural result. Organizations get divided into “pieces” as they get bigger - unless a leader drives something different by design.

 

To most business leaders, it remains important that people feel part of “something bigger.” But, with their actions, most people at the top do less for unity and ironically more for what Ron Carucci of Harvard Business Review terms the opposite of cohesion: “faux-hesion.”

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Topics: Field Service Management, CIO, Leadership, Lean Management

Nurturing, Improving and Measuring Emotional Intelligence

Posted by Satish Reddy

Dec 18, 2015 8:00:00 AM

Emotional_Intelligence_in_the_Workplace.jpgThink back to your report cards from your days in elementary school compared to your report cards from high school or college.

You probably had a checkmark or an "X" in the box beside one or more of the following:

  • Plays well with others
  • Exercises self-control
  • Pays attention in class
  • Contributes to classroom discussions
  • Helpful
  • Participates in team activities appropriately
  • Exhibits no disruptive behavior
  • Follows instructions
  • Displays appropriate social skills
  • Respects the rights of others

Compare this to high school. Much less information is provided, usually nothing more than:

  • Grade
  • Credits earned
  • Name of teacher
  • Days absent
  • Times tardy


It could be argued that by the time a child enters high school, he or she could rightfully be assumed to possess the maturity and social skills needed.

 

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Topics: Field Service Management, CIO, Customer Satisfaction

5 Crucial Business Areas Affected by a Leader's Emotional Intelligence Level

Posted by Satish Reddy

Dec 11, 2015 12:53:59 PM

5_Crucial_Business_Areas_Affected_by_EI.jpgWhen those in leadership positions do things the wrong way, a company's black ink can turn red quickly.

Consider two companies that provide similar products as fierce competitors. The leaders of these companies have very different ideas on running business and managing employees. Can you surmise which leader is doing things the “right” way?
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Topics: Field Service Management, CIO, Customer Satisfaction

How Can M2M Technology Improve a Field Service Technician’s Day-to-Day

Posted by Satish Reddy

Sep 3, 2014 1:55:20 PM

machine_to_machine_communicationThe proliferation of internet of things has not only made machine to machine (M2M) communication technology easier, but also necessary. With 50 billion devices expected to be connected to the internet by 2020, our human field service technicians will definitely welcome some help from the machines to perform their day-to-day activities more efficiently.

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Topics: Field Service Management

Wearable Technology: From Speculative Sci-Fi to Reality

Posted by Satish Reddy

Aug 22, 2014 3:05:03 PM

wearable_technologyAny fan of the old, grade-B science-fiction movies knows that the idea of wearable technology has been around for decades. Computers worn around the wrist and only slightly larger than a watch, eyeglasses that incorporated a scrolling screen of data and earphones through which a remote computer relayed real-time information were staples. In the world of sci-fi, computers responded to voice commands, customers paid for merchandise in a store by waving a small device and wireless headsets allowed the entire landing party to stay in constant communication.

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Topics: Field Service Management

GE's vision of Internet of Things Can Benefit Field Services

Posted by Satish Reddy

Aug 15, 2014 11:35:10 AM

GEGE has done something very interesting. It’s taken two vastly different technologies of locomotives and Internet tools and combined them to make freight train transportation more efficient. One strategy they’re implementing is remote diagnostics. By placing several sensors onto a GE locomotive to gather service data and transmitting it to a central hub where analysts can monitor the performance of the locomotive, GE aims to identify problems in advance and enable better field service.

Read the complete story on Fast Company

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Topics: Field Service Management

Why a Custom Field Service Mobile App is a Good Investment

Posted by Satish Reddy

Aug 6, 2014 7:50:18 PM

Custom_Field_Service_Mobile_AppManaging personnel whose jobs require them to spend the majority of their day in the field can be challenging. Schedules must be created and optimized for efficiency. Technicians must be dispatched, and clients expect them to arrive promptly and have everything with them that is needed to handle the job. During the course of the day, however, schedules may need to be modified -- a customer calls to postpone an appointment, another calls to request emergency service or another technician has encountered a problem requiring assistance from a colleague.

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Topics: Field Service Management

5 Ways to Improve Field Service Operations with Enterprise Mobile Apps

Posted by Satish Reddy

Jul 23, 2014 12:19:35 PM

Mobility_in_Field_Service_OperationsSpeed and efficiency are crucial in the service industry. Filling out paperwork can slow down every part of the service process and reduce employee productivity. The growth of mobile technology makes it possible for your service business to move from this outdated method to custom mobile apps that addresses common problems experienced in the field. Going paperless in the field provides following advantages:

 

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Topics: Field Service Management

4 Technologies that Revolutionized Field Services

Posted by Satish Reddy

Jul 16, 2014 7:52:00 PM

field_serviceFor as long as there have been insurance companies, there have been insurance claims. Historically, the claims process has involved a lot of paperwork. The claim had to be reported, which usually involved a form, then the adjuster had to interview the client, and finally, the adjuster's notes could be keyed into a computer. Every step not only took time, but also opened the door to potential mistakes.

Not too long ago, one insurance company decided that there was a better way to handle minor claims. If a customer chooses, he or she can use a cell phone to take photos of the damages and submit a claim, eliminating the dealership estimates or appointments to have an adjuster inspect the auto. 

In the days before smartphones, such an app would have been impossible. However, other technological advances have also changed the definition of "business as usual." 

 

Mobile Phones

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Topics: Field Service Management

5 Key Features You Should Look For In a Field Service Management Software

Posted by Satish Reddy

Jul 11, 2014 6:13:35 PM

Field Service Management SoftwareIf your business consistently has team members out in the field instead of a centralized location, it’s important to have a system to organize and streamline outside operations. Some primary challenges of field service management include keeping up with consumer demand and expectations, finding efficient routes for company reps to take, dealing with rising fuel costs and maintaining communication.

Fortunately, field service management software and enterprise mobile apps are an effective solution and aid in a plethora of tasks such as scheduling, inventory management, and route planning and reporting. Whether buying an existing system or building your own, you will want to look for the following key features.

1) Customer Management

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Topics: Field Service Management