AhaApps Blog

3 Ways a Leader Can Undermine Cohesion at Work

Posted by Satish Reddy

Jan 15, 2016 6:23:08 PM

3_Ways_a_Leader_Can_Undermine_Cohesion.jpgWhen businesses are scaled up, fragmentation is a natural result. Organizations get divided into “pieces” as they get bigger - unless a leader drives something different by design.

 

To most business leaders, it remains important that people feel part of “something bigger.” But, with their actions, most people at the top do less for unity and ironically more for what Ron Carucci of Harvard Business Review terms the opposite of cohesion: “faux-hesion.”

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Topics: Field Service Management, CIO, Leadership, Lean Management

Ouch…Starbucks’ defective cup…or broken Lean Management System?

Posted by Paige Tarchokov

Dec 17, 2015 8:00:00 AM

starbucks_copy.jpgLike many parents, my first morning stop is to drop the kids off at school. I then swing by Starbucks to pick up a Venti blonde coffee for my drive to work.

On Tuesday; however, my routine was rocked. Within five minutes of my morning coffee purchase, I picked up the coffee from the cup holder in my car and that’s when it completely collapsed — exploded is perhaps a better word — and showered me and my car's interior with hot coffee. My clothes and boots, the floor of the car, parts of the dash, the ashtray and cup holders were all soaked with coffee.

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Topics: Customer Satisfaction, Customer Experience, Lean Management