How to send current technician location and arrival times to your customers with Dynamics CRM Field Service?

Provide your customers with automated service reminders and notifications that include estimated technician arrival times; these reminders make it so customers can better plan their time around service visits.

Dynamics 365 mobile Field Service - Aha Apps

With this functionality, you can:

1. Send customers automated service reminders and updates by email or text message.

2. Provide customers with a responsive, accessible, and customizable online portal that shows them information about their upcoming service, including:

    • Technician location
    • Estimated arrival time
    • Service updates