Scheduling enables organizations to regulate interactions between customers and company resources. For scenarios where the customer is expected to travel to the company’s location, the facility scheduling feature can coordinate physical spaces and related resources.

The Dispatcher or scheduler is responsible for ensuring that work orders (or requirements) are matched with the right resources in order to create bookings in a given time slot.

A manual approach would be to drag and drop requirements to resource time slots.

A fully automated approach would be to adopt Resource Scheduling Optimization (RSO) that automatically schedules requirements for the best resources based on predefined rules.

A semi-automated approach would be to use the Schedule Assistant tool that recommends available and most appropriate resources.