03/13/2020
By Mohona Dutta | Reading time 6 mins
By Mohona Dutta | Reading time 6 mins
With the advent of the new decade, it isn’t a surprise that one of the most prolific platforms for CRM, Microsoft Dynamics 365 has been evolving at a rapid rate. Several industries are depending on this software to enhance their operations, build solid relationships and most definitely get a great ROI.
Now, as a company moves towards the digital revolution, its staff needs to tread along as well. Empowering your team members with the knowledge of handling the latest technology can be the biggest boon for you and can work remarkably in your favor too.
Training has become a dominant factor in helping businesses adapt to erratic changes. It is important that the training that is provided not only allows employees to be competent in using the software but also establishes to them how it will benefit them more in doing their jobs effectively.
As such training at all levels of the organization is critical to the overall success of the organization. Getting trained to perform mundane daily tasks is essential now. Usability is the main factor in an end user’s willingness to accept change in their daily routines and work environment.
Unfortunately, it’s common to see training programs being strategized where end users are not included in the planning or design phases. This naturally causes abrasion when their first glimpse of the training module is presented and a software application full of foreign screens and little-to-no understanding of new processes, workflows and configuration changes that have been added is displayed.
A lot of companies believe that staff members can ‘learn’ as they go. That means they can get used to handling the Dynamics 365 software while on the job as it isn’t a complicated software.
However, like any software, a proper training plan is required to avoid future glitches. Although this type of training has a purpose, it’s not enough to ensure that users at every level will be using the solution effectively.
Typically, this kind of training turns into a ‘quick fix’ approach for training users the solution. Instead of what was intended to simplify specific business processes, it starts being a cause of worry daily.
Your team is left with an advanced understanding of how to perform basic activities, but are not capable of utilizing new features that were intended to drive the ROI.
Would you rather waste hours resolving an issue with the system caused by your team member or spend a few days guiding him or her appropriately to prevent such occurrences?
A distinct training plan will help eradicate the opportunity to point fingers when snags arise during critical phases. But it also promotes effective cross-functional interaction between the project and training teams early in the development lifecycle, and this type of interaction has a direct correlation to the project being delivered on-time and within budget.
There are innumerable benefits of learning Microsoft Dynamics 365, both from a company perspective and a personal perspective. There is an escalating requirement to automate business processes and functions to enhance performance. The line of products from MS Dynamics offers core skills for effective and competent business management.
Dynamics 365 improves operational efficiency empowering companies to automate processes and operations, which can also be custom made as per requirements. Connect with us today to know more about the tool and our various Dynamics 365 training programs.
Mohona is a Content Writer for the Marketing team in AhaApps since 2019. When she is not busy attending to her creative, technical side, she likes to binge on sitcoms on Netflix. She loves writing poems and reading short stories when she wants to break away from the humdrum of life.