09/21/2020
By Ram Yarramasu | Reading time 5 mins
By Ram Yarramasu | Reading time 5 mins
Omnichannel for customer service in Microsoft Dynamics 365 offers to connect and engage customers across different digital messaging channels. You can enable chat, SMS, and social channels like Facebook, Twitter in your organization using omnichannel.
We can sign up for 30 days of free trial to experience omnichannel for customer service. There are some features that are going to be available as a part of the 2020 August release wave 2
So, what’s new in the August 2020 update:
This feature includes-
At AhaApps we ensure that we employ the latest advanced technology to solve crucial problems for our clients. If you are interested to learn how Microsoft Dynamics 365 can help you with your customer relationships, then connect with us.
Ram has been associated with AhaApps since 2018 as a Microsoft Dynamics CRM Developer. He is passionate about CRM and is zealous to provide the best and efficient solutions to his clients using his analytical, logical expertise. He loves to play cricket on the field when he gets time. And sometimes likes to watch his favorite series on the telly. He is also fond of trying out games on the mobile.