By Mohona Dutta | Reading time 6 mins

Embracing The Dynamics 365 Technology In Nonprofits

We are in the middle of a significant technology upheaval and succeeding in this does not mean consuming additional technology, or as many nonprofits feel, replacing their employees, volunteers, with new technology.


Nonprofit organizations need to emphasize empowering their volunteers, board members, and donors to achieve more with technology.


With technology pervading everything, from running and measuring the success of the events and programs organized it’s bringing with it universal and unparalleled amounts of transformation.


There are constantly new technologies accessible at our fingertips, more available data than ever before, legacy and new system incorporations and more new partnerships are possible. This positive change has an effect on the way nonprofits are operating today.

Embracing the Dynamics 365 technology in Nonprofits - AhaApps

A lot of nonprofit organizations still think several times before investing in a new form of technology. With the CRM market taking over almost every industry, the question that they are bound to ask themselves is-how well do we fit in? Microsoft Dynamics 365 has a philanthropic edge to it and the solution is scalable, flexible and can be custom-made to fit a nonprofit’s requirement-be it saving destitute, or rescuing animals or saving the planet objective.


Dynamics 365 is one such platform that is reshaping the how, when, and where for nonprofit organizations. And this change is just the beginning.

15 Questions to Identify the Gaps in Your CRM

CRM Checklist - AhaApps

Not-for-profit organizations will need to cultivate skills and learn more agile methods of working internally and externally. With Dynamics 365, the operations will become technologically focused so that you and your team can concentrate more on striving towards your mission.


However, remember there is no need to panic. This is a change for the best and as an association on a mission, you can adjust, and definitely reap benefits, by reconsidering how you provide and create, organize your programs, campaigns or how you maintain your relationship with your donors.

Embrace the change

Dynamics 365 will for sure accelerate the way your run your mission. And to be at par with this kind of technology, it means developing new skills, new procedures, new services, and altering the way you usually operate, collaborate and execute your mission.


This interface provides out-of-the-box constituent relationship management functionality as well as customizations for donation and pledge management, basic membership management, basic volunteer tracking, campaign management, dashboard reports, and support for online payment solutions.


Be open to the change the tool is going to bring, and be prepared to embrace it. The first step is usually the hardest, and it all begins with changing your outlook towards technology innovation and not essentially about varying everything that you do or have done before.

Let data prevail

Being data-driven has become the buzzword and we are all acquainted with this phrase, However, being data-driven does not necessarily mean that as a nonprofit to be viable you need to shell out huge amounts of money.


Surprisingly, Dynamics 365 comes at an affordable licensing rate and the method to collect and assess data for you, becomes seamless. we have to buy the best tools in the world to collect and analyze our data.


You will be able to reduce overall time, resources and yes revenue by providing a consolidated database that facilitates contact and relationship management. Whether it’s going through previous pledge information or sending out an email blast to everyone on a list, Dynamics 365 solution is going to have that data available in a single, concise, and centralized place.

A whole new world

Dynamics 365 will open a doorway for you to run your nonprofit in an efficient manner. Now, we live in the world dominated by social media and every single thing has a chance of becoming a meme or a trend.


With such a magnificent tool, you would need to formulate a social media strategy. Dynamics 365 can directly interface with various social media platforms, making it convenient for you to engage with high-level donors, volunteers, and of course your community.


By fostering stronger relationships through social media, you can improve the perception of your nonprofit, increase your reach and make people aware of your mission.


You’ll not only be able to engage with prospective donors, benefactors, volunteers based on social media conversations but with Dynamics 365, you can also add notes and log all social activities to document your engagement with them.


Microsoft Social Engagement is a social media management app that aids users to plan, deliver and scrutinize social media campaigns, gain profound insights about contemporary trends, issues, that can help you. This service comes bundled with any of Dynamics 365’s CRM.

To conclude

Before starting your implementation journey with Microsoft Dynamics 365, try to create a checklist. Educate and train your members and definitely talk about the benefits of this application.


Technology isn’t there to replace the hardworking people in your organization, but it exists to make your most mundane work slightly better so that you can focus well on your mission.


As a nonprofit, you need to understand that in order to be successful you have to invest in the processes, and more definitely, in your people. And in order to be successful in the age of data and intelligence, you also need to be aware that technology cannot and will not fix broken processes.


While the implementation of Dynamics 365 might be the driver of change, it is the donors, sponsors, volunteers who are the integral parts of your nonprofit must embrace these new strategies that it drives.


If you are still confused about implementing Dynamics 365, speak with us today and we will help you in this journey of transformation.

Author’s bio:

Mohona is a Content Writer for the Marketing team in AhaApps since 2019. When she is not busy attending to her creative, technical side, she likes to binge on sitcoms on Netflix. She loves writing poems and reading short stories when she wants to break away from the humdrum of life.

10 Reasons Why Dynamics 365 Is A Better Choice For Non-Profits

Let’s take a look at the ten most important reasons why Dynamics 365 is a better choice for nonprofits