Send customers automated service reminders and updates by email or text message.
Resource crews allow dispatchers to search and schedule multiple resources at once.
The system can create one booking journal record for each of the following journal types: travel, working hours, break, overtime, and business closure
Organizations often need to conduct inspections independent of work orders. Currently, inspections can be added to customer assets in Field Service.
Service task types in Dynamics 365 Field Service are used to define the “types” of service tasks that you will include in your incident types
Postal codes relate to territories. However, they aren’t required for the territories feature to work.
Address recommendations on accounts, work orders, and booking forms let you quickly enter addresses.
It allows dispatchers to locate work orders more effectively than providing only an address
Locations and maps are significant for getting the most value out of Field Service.
Dynamics 365 Field Service uses accounts and contacts throughout the work order process.
With knowledge management in Dynamics 365 Field Service, relevant knowledge articles can be associated directly to work orders so that technicians can troubleshoot while on the go.
Field technicians can use the same products for work orders that salespeople use for opportunities, quotes, and orders.