Tag: Field Service
Dynamics Field Service provides businesses with a range of tools to handle customer service requests and complaints effectively
Yes, Dynamics Field Service supports mobile devices through a dedicated mobile app that is available for both iOS and Android devices
With Dynamics Field Service, businesses can create an inventory of parts and supplies that are commonly used in their field service operations.
Dynamics Field Service is designed to seamlessly integrate with other Microsoft products, such as Dynamics 365, Power BI, and Office 365
Yes, Dynamics Field Service is highly customizable and can be tailored to meet the unique needs of each business.
Dynamics Field Service provides a variety of standard reports that enable businesses to track and analyze key performance indicators (KPIs) related to field service operations.
Yes, Dynamics Field Service offers automated scheduling and dispatching features
Dynamics Field Service can help improve field service operations by streamlining processes and increasing operational efficiency.
Send customers automated service reminders and updates by email or text message.
Resource crews allow dispatchers to search and schedule multiple resources at once.
The system can create one booking journal record for each of the following journal types: travel, working hours, break, overtime, and business closure
Organizations often need to conduct inspections independent of work orders. Currently, inspections can be added to customer assets in Field Service.
Service task types in Dynamics 365 Field Service are used to define the “types” of service tasks that you will include in your incident types
Postal codes relate to territories. However, they aren’t required for the territories feature to work.
Address recommendations on accounts, work orders, and booking forms let you quickly enter addresses.
It allows dispatchers to locate work orders more effectively than providing only an address
Locations and maps are significant for getting the most value out of Field Service.
Dynamics 365 Field Service uses accounts and contacts throughout the work order process.