CRM Q&A's Archive

How does Dynamics Field Service handle customer service requests and complaints?

Dynamics Field Service provides businesses with a range of tools to handle customer service requests and complaints effectively

Does Dynamics Field Service Support Mobile Devices?

Yes, Dynamics Field Service supports mobile devices through a dedicated mobile app that is available for both iOS and Android devices

How does Dynamics Field Service help in tracking and managing field service inventory?

With Dynamics Field Service, businesses can create an inventory of parts and supplies that are commonly used in their field service operations.

How does Dynamics Field Service integrate with other Microsoft products?

Dynamics Field Service is designed to seamlessly integrate with other Microsoft products, such as Dynamics 365, Power BI, and Office 365

Can we customize Dynamics Field Service to suit my business needs?

Yes, Dynamics Field Service is highly customizable and can be tailored to meet the unique needs of each business.

What type of reports we can generate using Dynamics Field Service data?

Dynamics Field Service provides a variety of standard reports that enable businesses to track and analyze key performance indicators (KPIs) related to field service operations.

Can Dynamics Field Service automate scheduling and dispatching of field service personnel?

Yes, Dynamics Field Service offers automated scheduling and dispatching features

How can Dynamics Field Service help improve my field service operations?

Dynamics Field Service can help improve field service operations by streamlining processes and increasing operational efficiency.

How to send current technician location and arrival times to your customers with Dynamics CRM Field Service?

Send customers automated service reminders and updates by email or text message.

What is Resource Crew Scheduling in Dynamics CRM?

Resource crews allow dispatchers to search and schedule multiple resources at once.

What is the use of resource pay types in Dynamics CRM Field Service?

The system can create one booking journal record for each of the following journal types: travel, working hours, break, overtime, and business closure

Can I use Inspections without work orders?

Organizations often need to conduct inspections independent of work orders. Currently, inspections can be added to customer assets in Field Service.