How Microsoft Dynamics 365 is useful for Field Service Industry?

Dynamics 365 Field Service is a powerful addition to the Microsoft Dynamics 365 family, bringing amazing benefits for field service management. Here are a few of the features that solve the top challenges of the field service industry:

Get the Best Technician – Matches the skill set of the technician against the requirements of the work order.

Balanced Workloads – Identifies and organizes available resources by category to intelligently balance workloads and resources.

Optimized Schedules – Decreases driving time between jobs by creating a schedule with geography, customer preference, availability, and SLAs in mind.

Work Order Management – Creates work orders directly from a case, customer portal, email, or directly from your CRM and tracks against SLAs, entitlements, and invoicing. It also allows the technician to take photos of the completed work, get customer sign-off, and even collect payment.

On-time Appointment – Ensures technicians reach the spot on time using turn-by-turn direction.

Service Contracts – CRM service contracts help you maintain warranty and entitlement information organization-wide.

Case History – Gives a 360-degree customer preference and order history. You can achieve complete organizational alignment with Sales, Marketing, Customer Service, and Field Service teams for customer records.

Asset and Equipment Management – Manages all equipment components for complete visibility into warranty and service agreements, total revenue and related costs, and audit history.

Analytics– With one central repository of information, key analytics and KPIs are at your fingertips for proactive decision-making.

Drive operational efficiency with IoT – Enhances your service experience by proactively detecting, troubleshooting, and resolving issues, so a technician is dispatched only when necessary.