By Mohona Dutta In God we trust, all others must bring data. -W. Edwards Deming Data is the core of any business and in today’s day and age, it nearly determines the fate…
Read MoreProvidence St. Joseph Health is moving beyond the typical call center to provide more personalized experiences for patients. Liaisons from its Patient & Provider Engagement Center are…
Read MoreBy Satish Reddy The role of the CIO has undergone many dramatic changes in recent years. Today’s CIO may be considered a business co-creator, trusted operator or an instigator of change. Whatever group…
Read MoreWhat are Skinny Tables? Salesforce creates skinny tables to contain frequently used fields and to avoid joins, and it keeps the skinny tables in sync with their source tables when…
Read MoreBy Satish Reddy It’s easy to overlook the costs associated with implementing a new CRM. Check out this infographic to uncover the five most common CRM hidden costs….
Read MoreLess than 25 years ago, many CEOs dismissed the suggestion of a company website, or at best, offered reluctant approval and virtually no support. This approach was soon proven to…
Read MoreIn today’s fast-paced, ultra-competitive, and highly technical business environment, the CRM has become an organization’s most valuable asset. A CRM is essential to understanding…
Read MoreMicrosoft Dynamics & Salesforce “Customer is King” is an old saying but remains true today. Any organization that relies on knowing customers needs and addressing those needs knows the…
Read MoreSalesforce lives in the cloud, we all know that right. Thanks to Marc Benioff. But that does not mean it stays isolated. There will be needs to have your Salesforce…
Read MoreBecause legacy apps have various factors dependent on their platform, many are not portable to the Cloud easily. Methodologies are thus needed to prepare well for modernization. In government IT…
Read MoreOnce upon a time, there was a major manufacturing corporation with 12 plants located throughout the United States. The corporate IT department selected a canned program and modified it, installed…
Read MoreIn recent years, the terms “digital transformation” and “going digital” have been cropping up with increasing frequency. There is no doubt that the digital age has arrived, complete with all…
Read MoreDigital disruption is going to affect every company sooner or later. Either the company will be disrupted, or it will be the one causing the disruption. Regardless of whether you…
Read MoreThe first “Encyclopaedia Britannica” was published in three volumes between 1768 and 1771. For the next two centuries, the company worked to build and retain its reputation as the publisher…
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